Cancellation policy

Cancelling a One-Time Order

We process orders within 1-5 business day, so please tell us quickly if you need to cancel. Email support@purevianaturals.shop with your order number.

If the order has not yet been dispatched we will cancel it and refund you in full to your original payment method.

Once an order has been dispatched we cannot recall it. If it was your first order, our 90-day money-back guarantee still applies. See our Refund policy for what it covers.

Cancelling a Subscription

You can cancel at any time. There is no minimum number of orders, no cancellation fee, and you do not have to give a reason.

To cancel, either use the subscription management link in any Purevia order or renewal email, or email support@purevianaturals.shop from the address on your order.

Cancel before your next renewal date and you will not be charged again.

We will send you a cancellation confirmation by email within 1 business day. Please keep it. It is your record that the subscription was closed.

We will not ask you to accept a discount, a pause, or a smaller order as a condition of cancelling. If you ask us to cancel, we cancel.

Pausing, Skipping or Changing Instead

If you simply have more than you need, you can skip your next delivery or pause the subscription rather than cancel it, using the same link or the same email address. Pausing keeps your current price.

You can also change your delivery frequency, product, quantity, delivery address, or the card on file at any time, the same two ways.

These are options. None of them is a condition of anything.

If a Renewal Has Already Been Charged

We hold subscription renewals for 24 hours before dispatch, so there is a window to stop one. Contact us inside that window and we will cancel the order and refund it before it ships.

If it has already shipped, contact us within 7 days of the charge and we will
  still refund it and close the subscription. You do not need to send it back,
  and it does not matter whether it has been opened. This applies to your most
  recent renewal, once per subscription, and to one bottle of each product in it.
  Additional bottles of the same product in that renewal are not refunded. Full
  terms are in our Refund policy.

We would far rather refund you directly than have you raise it with your bank. Email us and we will answer.

Cancellations By Us

We may cancel and refund an order if the product is unavailable, if we cannot deliver to the address given, or if an order is flagged for fraud or a failed payment. We will email you before we do.

Contact

support@purevianaturals.shop Purevia Naturals LLC