Refund policy

Our 90-Day Money-Back Guarantee

We ask you to give Purevia a fair trial, because this is not a product that works in a week. It is designed to be taken consistently, day after day, and a short trial will not tell you much. That is why our guarantee runs for a full 90 days.

If you are not happy with your first order, contact us within 90 days of delivery and we will refund it, up to the amounts set out below. You do not need to send the bottles back, and it does not matter whether they are opened, half empty, or finished. Taking the product is the whole point of trying it.

What the guarantee covers. The guarantee covers one bottle of each product in your first order. One bottle of Breast Support, one of Booty Support, or one of each if you ordered both. Those are refunded at the price you paid for them in that order, and you keep them, opened or not.

Additional bottles of the same product in that order are not refunded. If you ordered two bottles of Breast Support, one is refunded. If you ordered one Breast Support and one Booty Support, both are.

We do not take returns. Please do not send anything back to us, and there is nothing to send back for a refund under this guarantee.

One guarantee per person. The guarantee applies to your first order, one per customer or household. We match orders by name, delivery address and payment method. A later order, a second account, or a repeat order to the same address is not covered again.

We ask that you genuinely give it a consistent try during that time. That is the spirit of the guarantee, and it is why the window is as long as it is.

The 90 days runs from the delivery date recorded by the carrier. If no delivery is ever recorded, it runs from 7 days after dispatch. So that nobody is caught out by a day or two, we accept guarantee requests for up to 5 business days after the 90 days ends.

To request a refund under the guarantee, email support@purevianaturals.shop with the email address or order number you used. We will confirm within 2 business days.

If your first order was the first shipment of a subscription, that shipment is covered.

Orders placed for resale, or in quantities beyond personal use, are not covered by this guarantee.

Before You Begin: Health and Medical Guidance

Your wellbeing comes first. Purevia is a botanical supplement, and it is your responsibility to make sure it is right for you before you begin.

If you are pregnant, breastfeeding, taking medication, or managing any health condition, you must speak with your doctor before starting Purevia. If you have any known allergies, you must review the ingredient list before use. It is shown on the product page, and we are always happy to send it to you on request. These steps are your responsibility, and using Purevia without taking them is done at your own risk.

Where this guidance has not been followed, a reaction, an allergy, or a flare-up of an existing condition is not on its own grounds for a refund. That includes starting Purevia without first speaking to your doctor as we ask, and taking it without checking the ingredient list when you have a known allergy.

If you do experience any adverse reaction, stop taking the product immediately and consult a medical professional. You are welcome to contact us at support@purevianaturals.shop and we will review the circumstances with you.

Subscription Renewals

If you were charged for a renewal you did not want, contact us within 7 days of that charge and we will refund it and cancel the subscription. You do not need to send it back and it does not matter whether it has been opened.

This applies to your most recent renewal, once per subscription, and to one bottle of each product in it. Additional bottles of the same product in that renewal are not refunded, and there is nothing to send back.

You can pause, skip or cancel a subscription at any time before the next renewal date from your account, or by emailing support@purevianaturals.shop. Cancelling stops all future charges. Full details are in our Cancellation policy.

Damaged, Defective or Wrong Items

Please check your order as soon as it arrives. If anything is damaged, defective, or is not what you ordered, email support@purevianaturals.shop within 5 business days of delivery and we will make it right. We will normally send a replacement, or refund it if you would rather.

Please tell us as soon as you can. Carriers keep delivery records for a short time, so contacting us quickly is what lets us trace what happened and resolve it for you.

To help us process your claim, please include clear photos of the item you received, showing the damage, the defect, or the incorrect product, along with the packaging as it arrived.

Where the same problem is reported on more than one order, we may decline to replace or refund it again.

This does not count against your guarantee.

Exchanges and Choosing Your Product

We do not swap one product for another.

Each product page sets out what that product is before you buy, and the choice of which one to order is yours. An order is not eligible for a refund on the basis that you selected a different product from the one you meant to order.

If we shipped you the wrong product, that is our error and it is covered under Damaged, Defective or Wrong Items above.

Exceptions

Gift cards are not refundable.

We may decline a refund where an order was placed for resale, where the guarantee has already been claimed by the same person or household, or where there is clear evidence the policy is being used in bad faith. If we do, we will tell you why.

Refunds

Once we have approved your refund we issue it to your original payment method within 3 business days. Your bank or card issuer may take a further 5 to 10 business days to post it to your account. If more than 15 business days have passed since we approved your refund, contact us at support@purevianaturals.shop.

Refunds cover what you paid for the product. We do not accept returns, so nothing needs to be sent back at any point under this policy.

If you have already raised a dispute with your bank about a charge, we resolve it through the bank rather than issuing a second refund for the same order. Please tell us if you have done both.

Contact

support@purevianaturals.shop Purevia Naturals LLC

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.