Shipping policy

Processing

All orders are processed within 1 business day. Subscription renewals are held for 24 hours before dispatch, so you have time to make a change or cancel before anything ships.

Delivery times

Standard shipping typically takes 10 to 15 business days from dispatch.

Delivery times are estimates rather than guarantees. International orders occasionally take longer if they are held in customs.

Tracking

A tracking number is emailed to you with every shipment. It can take a day or two after dispatch for the first scan to appear, so do not worry if tracking looks quiet at first.

Delivery address

Please double check your delivery address and phone number at checkout. Our courier contacts the recipient directly to arrange handover and cannot complete the delivery without a working phone number. If we spot a problem with your address before dispatch, we will email you to confirm it.

If something goes wrong

If your tracking has not updated for several days, or your order has not arrived within the estimated window, reply to your confirmation email or write to support@purevianaturals.shop and we will chase it with the carrier for you.

If a parcel is lost, damaged, held in customs, or a delivery fails through no fault of your own, we will reship or refund it at no cost to you.

If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery.

Refunds

Being dispatched does not affect your right to a refund. Our 90-day money-back guarantee runs from the day your order is delivered, and opened bottles qualify. Full details are in our Refund policy.

Contact

Purevia Naturals LLC, support@purevianaturals.shop