Frequently Asked Questions

Frequently asked questions

Including the awkward ones. If yours isn't here, email support@purevianaturals.shop and a person will write back.

The questions people actually hesitate on

Does this actually work?

Here is the honest answer, and it is not the one most brands give you. We don't know what it will do for you specifically, and neither does anyone else selling a supplement in this category. Bodies differ, and nobody has run a trial on you.

What we can tell you is what's in it, in what amounts, where it's made, and roughly how long to give it before you decide. Then you get 90 days to find out for yourself, with a refund if the answer is no. That's the fairest deal we know how to offer on a product like this.

If a brand in this aisle tells you exactly what will happen to your body and by when, that's a reason to be more careful, not less.

Why won't you just tell me what results to expect?

Because we'd be making it up. There's no supplement company on earth that can predict an individual outcome, and the ones that do are picking a number that sells rather than a number they can stand behind.

We decided early that we'd rather lose sales to brands making bigger promises than become one of them. It's a slower way to build something. It's the only version we're willing to run.

Are there studies on this?

Not on our specific product. We haven't run a clinical trial, and we're not going to imply we have by quoting someone else's study as though it were ours.

There is real published research on the underlying physiology, which is a different thing and worth reading. One example: a 2008 study in the Aesthetic Surgery Journal looked at what predicts breast changes after pregnancy and found five significant factors, none of which was breastfeeding. We've written that up in plain language in this article.

Why is there no before-and-after?

Because they're the easiest thing in this industry to fake and the hardest thing for you to verify. Different lighting, different posture, different bra, six months apart, and you can produce almost any "result" you like.

We made a decision not to use them at all, including real ones from real customers. If we can't prove something to you, we'd rather not show it to you.

Isn't this just another scam like the rest of the category?

It's a fair question to ask, and we'd rather you asked it than didn't. The honest test is what a brand is willing to show you before you pay.

  • Full ingredient panel with amounts, on the product page, before checkout
  • The certifications the manufacturing facility actually holds, named
  • A named, registered company standing behind it, not just a landing page
  • A 90-day refund that covers opened bottles, so testing it costs you nothing
  • No size promises, no before-and-afters, no invented review counts

Judge us on that list. Judge everyone else on it too.

How do I know it's made properly?

By checking what the facility is actually held to, rather than taking a brand's word for it. Ours holds ISO 22000:2018 food safety management certification and HACCP certification, and is registered with the US Food and Drug Administration as a food facility. Ingredients are globally sourced. More detail in About us.

Taking it

How do I take it, and how many?

Follow the serving instructions on your bottle's label, which is the authority for the product you actually received. Most people take theirs at the same time each day because that's the easiest way to not forget.

What if I miss a day?

Nothing dramatic. Take the next one as normal. Don't double up to catch up.

How long does one bottle last?

The count and serving size are on the product page and on the label. If you're subscribing, pick the frequency that matches how fast you actually get through one, and change it later if you guessed wrong.

Morning or night?

Whichever you'll remember. Consistency matters more than timing.

How should I store it?

Somewhere cool, dry and out of direct sunlight, with the lid closed. Not a steamy bathroom shelf. Gummies are more sensitive to heat and humidity than capsules and can stick together.

Can I take the chest and booty formulas together?

That's what the combo is. If you're taking both, follow the serving instructions on each label rather than doubling anything.

Safety, ingredients and allergies

Can I take this while pregnant or breastfeeding?

No. This is not for use during pregnancy or nursing. That's on the bottle and we're repeating it here because it's the single most important line on this page.

I've just weaned. How long should I wait?

Once you've fully stopped nursing, the pregnancy-and-nursing restriction no longer applies. If you're partially weaning, still feeding at night, or unsure whether you're finished, wait until you're done and check with your doctor. There's no rush on our side.

What's actually in it?

The complete ingredient list with amounts is on each product page, before you pay: the chest formula, the booty formula, and the combo. No proprietary blend hiding quantities behind a single number.

The label on the bottle you receive is always the authority. If anything on the site ever looks like it disagrees with your bottle, email us and we'll sort it out.

I have allergies. What should I check?

Read the full ingredient panel on the product page before ordering, and if you have any known food or plant allergy, take it to your doctor or allergist first.

One thing worth knowing generally about botanical supplements: some plant ingredients cross-react with common allergens. Legume-family botanicals can be a problem for people with peanut allergy, and plants in the celery, carrot and mugwort family can affect people sensitive to that group. This isn't specific to us, it's true across the category, and it's a reason to read any botanical panel properly rather than assume.

If you'd like the full panel emailed to you before you order, just ask.

Are there hormones in it?

No synthetic hormones. The full panel is on the product page so you can verify that yourself rather than take our word for it.

Is it vegan? Is there sugar in it?

Yes, vegan. For sugar content and full nutrition information, see the supplement facts on the product page and on your bottle's label.

Can I take it with my medication or other supplements?

Ask your doctor or pharmacist, and bring the ingredient panel with you. We're not able to give medical advice, and we'd be doing you a disservice if we tried. This includes hormonal birth control, thyroid medication and anything you take daily on prescription.

Are there side effects?

Any supplement can disagree with someone. If you feel unwell after taking it, stop, and talk to your doctor. Then email us, because the 90-day guarantee covers you and we'd rather refund you than have you finish a bottle you're not comfortable with.

Orders and delivery

When will my order ship, and how long will it take?

Orders are processed within 1 business day. Standard shipping typically takes 10 to 15 business days from dispatch. Full detail, including international orders, is in our shipping policy.

Why does it take that long?

Because we'd rather quote you a real number than a flattering one. Shipping from our facility genuinely takes that window, and quoting three days to win the sale just turns into a disappointed customer two weeks later.

My tracking hasn't updated.

It can take a day or two after dispatch for the first carrier scan to appear, so early quiet is normal. If it's been several days with no movement, email us and we'll chase the carrier rather than have you wait it out.

Do I need to be there for delivery?

Our courier contacts the recipient directly to arrange handover, and can't complete delivery without a working phone number. Double-check your address and phone at checkout, because that's the single most common cause of a delayed delivery.

My order arrived damaged, or it's the wrong item.

Email support@purevianaturals.shop straight away and we'll make it right. This isn't limited by the guarantee window and doesn't count against it.

Do you ship internationally?

Yes. Import duties and taxes, where they apply, are set by your country and aren't included in the price at checkout.

Subscriptions and billing

How do I pause, skip or cancel?

Any time before your next renewal date. Use the link in your order confirmation email to manage it yourself, or email support@purevianaturals.shop and we'll do it for you. Cancelling stops all future charges.

We hold subscription renewals for 24 hours before dispatch, so if a renewal catches you off guard there's a window to change or cancel it before anything ships.
Do I have to subscribe?

No. You can buy a single order. Subscribing is cheaper per bottle and means you don't have to think about reordering, but it's a choice, not a condition.

Will my price go up later?

We won't quietly raise the price on an existing subscription without telling you first. If pricing ever changes for your plan, you'll hear it from us by email before it happens, with time to cancel.

I was charged for a renewal I didn't want.

Email us and we'll help sort it out. We would genuinely rather refund you directly than have you dispute it with your bank, and we'll always answer.

Guarantee and refunds

What is the 90-day guarantee?

If you're not happy with your first order, contact us within 90 days of delivery and we'll refund it. You don't need to send the bottles back, and it doesn't matter whether they're opened, half empty or finished. Taking the product is the whole point of trying it. Full terms in our refund policy.

Why 90 days and not 30?

Because 30 days isn't long enough to judge this honestly, so a 30-day guarantee would be a guarantee you can't actually use. If we're going to tell you to give it months, the guarantee has to last months too.

Does the guarantee really cover opened bottles?

Yes. That's the entire point. A money-back guarantee that requires an unopened bottle isn't a guarantee, it's a returns policy with better marketing.

How do I request a refund?

Email support@purevianaturals.shop with the email address or order number you used. We'll confirm within 2 business days, and approved refunds go back to your original payment method within 10 business days.

Still stuck?

How do I reach an actual person?

Email support@purevianaturals.shop. Not a bot, not a ticket number that vanishes. Someone reads it and writes back.

Purevia Naturals LLC.

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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Not for use during pregnancy or nursing. Consult your doctor before starting any supplement. Nothing on this page is medical advice. Distributed by Purevia Naturals LLC.